Research design and data analysis, discussions and recommendations Paper

Design and data analysis, discussions and recommendations - Research Paper Example Likewise, the findings indicate there is no significant difference between the customers’ rank and the dependent variables (food quality, hotel staff service quality, and room quality). Management should accept the two null hypothesis statements. 1. Ramada took several steps to define the research questions. First, the researchers focused on different services offered by the company. The first group of services focused on customer’s criticism of the menu variety. Next, the questions veered towards the customer’s valued received in exchange for the amount paid. Third, the question veered towards determining if the customers’ liked the service promptness. Fourth, the question zeroed in on Ramada’s service quality. Fifth, the service focused on the resort’s food quality. Last, the questions veered towards the beverage quality served in the Ramada resorts. Further, management has to answer some questions. The questions focused on the hiring of the right resort employees. Next, management had to answer questions pertaining to the enhancement of the current training of employees. Training is one of management’s secret ingredients to increasing the current and future customers’ loyalty. Management must answer queries in the area of increasing the current motivation practices. Motivation increases the customer’s eagerness to return to Reamada resorts. Management must ensure all questions are answered by espousing the importance of hiring and training employees who will pamper each clients from check-in to check-out. The process was appropriate. Focusing on hiring the best employees will ensure better customer service. Training the best employees will ensure higher quality service quality. Motivation will ensure employees will continue to excel in all their individual tasks and responsibilities. 2. The secondary data played a vital part in the exploring part of the research (Craig 25). The